Richard Havens Amarillo Approach to Building Trust Using Behavioral Principles
In leadership, trust is more than a word—it’s a foundation. For Richard Havens of Amarillo , building trust is not about slogans or surface-level gestures. It’s about understanding how people think, act, and connect. By integrating behavioral principles into his leadership philosophy, he has developed an approach that transforms trust from an abstract value into a measurable and sustainable practice. Understanding the Psychology Behind Trust At its core, trust is a behavioral exchange. It begins when people feel seen, understood, and valued. Richard Havens emphasizes that every decision, communication, and reaction contributes to this sense of reliability. Drawing from behavioral psychology, he explains that trust is not built in a single act but through consistent patterns—how leaders respond to feedback, handle mistakes, and align their words with their actions. He often points out that the brain is wired to seek safety and predictability. When a leader demonstrates consistency and f...